Privacy Policy
1. Introduction
Welcome to LUX REPLICA SA (PTY) LTD. We are dedicated to safeguarding your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, www.luxreplicasa.co.za, and make purchases.
2. Information We Collect
– Personal Information: We collect the personal information you provide to us, which may include your name, email address, phone number, shipping address, and payment details. – Order Information: This includes data on your purchases, order history, and payment methods. – Usage Data: Information about your interactions with our website, such as your IP address, browser type, pages visited, and time spent on the site. – Cookies and Tracking Technologies: We use cookies and similar tools to enhance your browsing experience, analyze site usage, and improve our services.
3. How We Use Your Information
We use your personal information for various purposes, including: – Order Processing: To manage and fulfill your orders, process payments, and handle shipping. – Customer Support: To communicate with you about your orders, answer inquiries, and provide assistance. – Marketing: To send promotional content, newsletters, and offers, if you have opted in. You can unsubscribe at any time. – Improving Services: To analyze how our site is used, enhance the website, and develop new products and services. – Legal Compliance: To comply with legal obligations and protect our rights and interests.
4. How We Share Your Information
We may share your information under the following circumstances: – Service Providers: We share information with third-party providers that assist with website operations, payment processing, order fulfillment, and customer service. These providers are bound by confidentiality agreements and cannot use your information for other purposes. – Business Transfers: In the event of a merger, acquisition, or sale of part or all of our business, your information may be transferred to the new entity. – Legal Requirements: We may disclose your information if required by law, or to protect the rights, property, or safety of our company, users, or others.
5. Data Security
We take reasonable security measures to protect your personal data from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
– Access and Correction: You have the right to access and update your personal information. This can be done by logging into your account or contacting us directly. – Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our messages or by contacting us. – Data Deletion: You may request the deletion of your personal data, subject to legal exceptions. Please contact us to make such a request.
7. Children’s Privacy
Our website is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.
9. Contact Us
For any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
– Email: info@luxreplicasa.co.za
– Phone: +27 68 428 7671
Effective Date: 08/08/2024